Privacy Policy

Last Updated: 25-11-2025

This Privacy Policy (“Policy”) explains how WHEELIYO PRIVATE LIMITED(“we”, “our”, “us”) uses and protects the information you provide when you visit, use, or register on our website or mobile application (“website/app”, “service”).

We reserve the right to update this Policy at any time. We encourage you to review this page periodically to stay informed about changes.

The website/app is owned and operated by WHEELIYO PRIVATE LIMITED, an Indian company registered under the Companies Act, 2013, having its registered office in India.

1. What User Information We Collect

Contact Information: Name, email, gender, age, date of birth, mobile number, OTPs, address, IP address, current location, KYC documents and related records.
Demographic Information: Information provided during surveys or while using our services.
Technical Information: IP address, browser type, device details, operating system, pages visited, and duration of visit.

Service-Specific Information may include:

Vehicle details submitted for listing, selling, buying or auctions
Vehicle data fetched from government portals (e.g., mParivahan)
Bidding and auction participation data
Bank auction verification documents
RTO service-related documents
Challan details and payment information
Car service history from authorised partners
Spare parts or accessories order details

2. How We Collect Information

Information you provide directly while registering or contacting us
Information collected automatically via cookies, analytics tools, and beacons
Information received from third-party integrations and platforms

3. Use of Your Personal Information

To provide and manage our services
To respond to your queries and requests
To improve platform performance and user experience
To analyse usage trends and customer interests
For security, fraud prevention, and compliance
For marketing, promotions, and service updates
To facilitate auctions, RTO services, challan payments, and vehicle reports
To process spare parts and accessory orders

4. Security and Data Storage

We implement strict physical, electronic, and administrative safeguards to protect your data. Information is securely stored using trusted cloud infrastructure and retained only as required by law, contractual obligations, or service needs.

5. Sharing of Information

With service providers, payment gateways, hosting partners, and vendors
With business partners and authorised third parties
With government bodies, RTOs, banks, NBFCs when legally required
In case of business transfers or mergers

6. Email Opt-Out

You may opt out of marketing emails by contacting us at support@wheeliyo.com. Transactional communications will still be sent.

7. Third-Party Websites

Our website/app may contain links to third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.